Wont mount tires that have already been mounted (80 percent tread) what a joke. A ruse to make tou buy new tires. Go to tandem....
Took my vehicle here and asked them to have a look at my 4x4 because it wouldn't engage. They took about 25 minutes and came back out and told me they couldn't figure it out without taking it apart. That was understandable. I get back in my vehicle and go to drive home and the vehicle wouldn't shift out of first! It would only go 8MPH. So I pulled back in and looked at the 4x4 and it was in 4Low. I asked them what happened and they said it was like that when I pulled it in. I explained that I took Dodge at 50 MPH to get there and that it wasn't possible. None of us could get it back to 2WD so they tried to explain it away by telling me I he a worn transmission and it wasn't their fault. I eventually got it out of 4WD but it wasn't a good experience!
Would not recommend this place or this company. We bought two sets of tires here, one set all season and one set winter. We were told that we would have FREE mounting and balancing every time we changed seasons for life. For the first three years that was exactly the case and we have never paid anything. Called today to set up our appointment to change out our seasonal tires and were informed that they will now be charging us per corporate policy. They said that whoever was selling during the time we bought our tires was lying to customers about the free lifetime changes and would no longer honor the exact reason we bought the tires. While we do understand that they may have made a mistake years ago, we also believe that a company like this should stand behind what was sold in the past or at least send out a notice and come up with some sort of compromise. Not wait until you set up your appointment to inform you. Also forgot to mention that in the past they have also taken our chrome caps. A minor thing but it does show the integrity of some of their workers as we see some others have had things come up missing.
I have a Ford Explorer and was having the hardest time getting anyone in Dubuque to find time to fix it. I called Firestone and had the best customer service experience I have ever had in my life. They took my car in within a hour of getting off the phone with them. They also worked with my warranty company to make sure I did everything right to get the charges covered. After two hours of having my car unfortunately they were unable to fix it the car either, but they helped me find a shop that could. The lovely lady Brenda and Firestone serves team listened to concerns and me cry at the same time. I would recommend this establishment to anyone having car trouble.
Great customer service! They let me pull out of the garage when it was raining so I wouldn't get wet! Amazing crew!
Firestone Complete Auto Care is a US Car Repair based in Dubuque, Wisconsin. Firestone Complete Auto Care is located at 555 John F Kennedy Rd, Dubuque, IA 52002, USA.
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