They have the best customer service ever love all the worker there the 2 guys the was there today tryed everything in there power to help me today and I thank them so much still lift the store happy even when I didn't get what I come for and again thank u ❤❤❤
I had an issue with an item and the were very helpful and assisted me to the best of their ability. Impressive is the best word for them, expecialy a man who works there by the name of Kyle.
I bought my daughter two charms to go on her Pandora bracelet. Both guys there told me I did not need a receipt to bring them back. He said they look them up by email. The last time I bought from Kay's they gave me a receipt I'm confused now not very happy with the customer service either. Both guys were very rude when I asked for a receipt.
I would not spend a dollar in this store after my experience. I was greeted by the manager Michelle who assisted me in my search for a engagement ring. She not only was completely clueless on anything she was just trying to sell me by telling me “its pretty and i should buy this” she couldn’t even tell me the simple 4cs I learned online before i stepped in the store. Without giving me any knowledge on the piece i was looking At she pushed me to buy. I was not willing to purchase after someone that called themselves the manager couldnt tell me more than the tag. As soon as i got up to walk out she tried to call another worker over to sell me. At this point i wanted to learn and not be pushed but cleary i was in the wrong place. Will take my business elseware and will not deal with this store again.
Horrible business. I’ll being paying off the little bit I owe left and never step foot in there again. Bought a 600 dollar necklace for my fiancé got 200 in rewards. Went in to buy her engagement ring and they said I can’t use them cuz it’s already been discounted. Now after I bought ring they gave me a pile of the 100 dollar rewards but can only use them if you spend more money. Joke. Well went to make my payment and apparently they switched banks and now I had to go in and pay my bill cuz I can’t sit on the phone for an hour with a robot going through different things. Call the store to ask about how much my payoff is and Sharon or however her name is spelled gave me a number and then hung up not saying goodbye. Call the number and I get hung up on cuz that number doesn’t service the card anymore. Call back and she instantly has an attitude. She actually helped a little bit on second call but not much. No wonder this place has horrible reviews. Don’t buy from them. You will spend thousands on something they brag up but once it’s bought they will tell you it’s worthless.
Kay Jewelers is a US Jewelry Store based in Dubuque, Wisconsin. Kay Jewelers is located at 555 John F Kennedy Rd Unit 270, Dubuque, IA 52002, USA.
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